PEP Membership Frequently Asked Questions (FAQs)[img_assist|nid=1084|title=|desc=|link=none|align=right|width=100|height=82]
What if I don’t understand something in my PEPclass?
As PEPmember, you will get unlimited support directly relating to your PEPclasses from the PEPsupport Centre.
PEP Membership Frequently Asked Questions (FAQs)[img_assist|nid=1084|title=|desc=|link=none|align=right|width=100|height=82]
What if I don’t understand something in my PEPclass?
As PEPmember, you will get unlimited support directly relating to your PEPclasses from the PEPsupport Centre.
How much support do I get?
If your question is directly related to your PEPclasses (for the current or prior weeks), you will get unlimited support. If it is just general Excel or Financial Modelling – related queries, you will get one hour per month.
What happens if I go over my allocated hour?
You will be invited to use the PEPmember casual support at a rate of $2.50 plus GST per minute. Don’t worry, we’ll never charge you without warning and will let you know how long each PEPsupport query takes. Alternatively you can go on a plan.
Do you have a money-back guarantee?
Of course. If you are not entirely satisfied with the programme in the first 30 days, simply drop us a line and we’ll refund your money (with a smile – virtually of course!)
When does my card get charged?
AUD$49 will be charged automatically to your credit card on the monthly anniversary of your joining date
What happens if I want to cancel?
You can cancel your membership at any time with no penalties. You need to give a week’s notice prior to the date when your next payment is due. Email info@plumsolutions.com.au with your username to cancel your PEP membership.
What are your Terms and Conditions?[img_assist|nid=1132|title=|desc=|link=none|align=right|width=100|height=66]
You must agree to the PEP Membership Programme terms and conditions prior to becoming a PEPmember. Don’t worry, there’s nothing scary in there.
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