Support Details
Your support subscription runs for four weeks from the date of your training course. During this time, feel free to email questions through on support@plumsolutions.com.au or call and we would be happy to provide guidance on the following issues:
Support Details
Your support subscription runs for four weeks from the date of your training course. During this time, feel free to email questions through on support@plumsolutions.com.au or call and we would be happy to provide guidance on the following issues:
| Excel formula design and selection | Which formula should I use? Can Excel do that? Chances are, it can. If not, we’ll provide suggestions on how to get around your particular problem. |
| Formula troubleshooting | Why won’t my formula give me the right answer? Why am I getting an error? We’ll have a look and get you up and running again. |
| Advice on model layout and design | We’ll take a look at your model and give you feedback on the design, and suggest possible improvements |
| Compatibility and upgrading to Excel 2007 | Should I upgrade to 2007 yet? How do I save my 2007 file so that others can open it? |
| Model assessment | Email a copy of your model and we’ll use the Model Assessment Tool to rate your model, provide feedback and suggestions for improvement. |
What the Plum Solutions Financial Modelling Support Centre will do for you:
Give you support guidance on how to build and improve your model.
What the Plum Solutions Financial Modelling Support Centre WON’T do for you:
We won’t build your model for you. Consulting services are provided at reasonable rates and we are happy to give you quote if you need a dedicated financial modeller to build the model to your specifications.
Frequently Asked Questions (FAQ)
Should I call or email?
You will probably need to email the spreadsheet so that we can see what you are working on, so email is preferable. If it’s a simple formula fix, feel free to phone.
What response time can I expect?
We always endeavour to respond to calls and emails within half a day, (and it is often sooner) although this may stretch to 24 hours if a modeller is unavailable due to training or travel.
What happens after the trial period has expired?
If you have found the service useful, you will be invited to continue using the paid service. Alternatively, you can use our consulting services as required.
What are your Terms and Conditions?
Use of the Plum Solutions Financial Modelling Support Centre is subject to the following terms and conditions. When using our services it is important to be aware that you, the client will retain responsibility for the model output. We will provide advice and guidance on model design, structure and formulas, but validation of input data, calculations and interpretation of results is the responsibility of the client.
